“WOW this experience was easier than we thought but the salesmanship and the professionalism of Simon make this process so much easier. He involved other team members to make sure that we got the most from our trade and was knowledgeable on the options that we had to purchase the car that was best for us. He was patient and kind and that is something that we admire. Many times when car shopping the salespeople are pushy but Simon was excellent and we will refer future business to Auto West Infiniti. Was well worth the drive here. Thank you Simon.”
"Thank you for your service follow-up, as always your team is top notch with service and performance. I also wanted to express my appreciation for your exemplary service provided in repairing a flat tire. I arrived a day early to the appointment and with the level of service given, I would have never known. Jamie and his team had my car in, the flat repaired and I was back on the road within the hour. Amazing service. Despite our move from Richmond, Auto West Infiniti remains our dealership of choice. The people and service are well worth the drive. Thank you for your excellent service over the past several years! Kudos to you and your team!"
"Your staff , from the woman who greeted us at the front to Jamie to any employee we ran into during our wait [were] exceptional, well trained, very friendly and very knowledgeable. We continue to recommend Infiniti and specifically your dealership to our friends and acquaintances. Thank you all for the professional treatment and service of the vehicle.”
"We picked up our car last Friday and wanted you to know what a great experience it was. Eric’s service was the best I’ve ever had at a car dealership, and the condition and presentation of the car were perfect. I will definitely recommend Eric and Auto West to friends and family."
"I had required some service to my vehicle and I want to thank Auto West Infiniti for the way they treated me! They were courteous and got me on my way so quickly. Both Jamie and Michael listened to my concerns and got me back on the road without any fuss. They even cleaned my car! I love the service they provided!"
"I wanted to send you this email to recognize the efforts Jamie has put forth with customer service. My experience with Jamie has always been friendly, knowledgeable, and is great with follow up. He is always in a positive, friendly and happy mood, and honestly it makes a world of a difference. I hope you will take the time to recognize him amongst his fellow colleagues as he is the role model every service advisor/customer relations representative should be."
"I would like to personally thank you, it's amazing how u handle the situation in such professional manner, problem solving in such a short time, I don't think I ever encounter someone who is such positive & helpful as you. So far my experience with Auto West Infiniti group it's been amazing. I really appreciate all u have done at the end even thought it wasn't what I original planned out, but I'm glad it's been resolved. I will highly recommend your group to everyone I know and look forward to do business with you in the future."